FAQs

How many sessions will I need?
After an initial assessment with a psychologist, we will outline a treatment plan and let you know how long we think you will need some support. People who need help with specific problems typically undergo therapy for three to six months. People will broader lifelong issues and previous trauma tend to undergo treatment for six months to a year. Some people experience neurological issues such as attention disorders and Autism Spectrum Disorders, those would typically required ongoing support from time to time. These are general guidelines and we understand that each person has a unique set of weaknesses and strengths. Feel free to talk to your psychologist about your expectations and ask for feedback on your therapy progress during your sessions.
How long will it take to see results?

Most people experienced decreased symptoms within the first and second months of therapy. However, it takes from 6-12 months to achieve long-term results.

Do I need a referral to see a psychologist?

No, you do not need a referral to see a psychologist.

Does Medicare cover your fees?

If you arrange a referral from your GP under the Better Access to Mental Health Scheme through Medicare, you can claim up to 20 sessions with a mental health professional each calendar year (this will revert back to 10 after 31st December 2022).

Your GP will refer you for up to 6 sessions at a time. If you need more, they can refer you for further sessions in collaboration with your psychologist’s guidance..

Feel free to contact us on 0423 145 465 if you need further information and assistance on how to obtain a referral to see one of our psychologists under the Medicare Program.
The Medicare rebate for an appointment with a clinical psychologist is $129.55, and $88.25 with a registered psychologist.

Clients who see us under the NDIS do not need a Medicare referral.
For more information on mental health services provided by a psychologist please click here or give us a call.

Do Private Health Funds cover psychological treatments?

Most private health funds cover psychology services under the “extras” category. We suggest contacting your fund directly before your appointment to check if Psychology included in your specific plan so you can understand the rebate level you can expect.

What is your cancellation policy?

We ask clients to let us know if they need to cancel 48 hours before their appointment; otherwise, we charge a cancellation fee.

The cancellation fee is equivalent to one session. We have an extensive waiting list and ask clients to work with us in this way so that we can continue to provide top levels of service to our community.

What are your Covid safe protocols?

We strictly follow all New South Wales Health protocols and Australian Psychological Society Covid guidelines to keep ourselves and our clients safe. For more information regarding our management of COCID safety in our facilities, please click here

How long are the sessions?

Consultations with our psychologists are typically 50 minutes long.

What are your consultation fees?

We understand the pressure on family budgets and we are committed to keeping our fees below the Australian Psychological Society’s recommendation of $267 for a 50-minute consultation individual consultation.
Discounted rates and bulk billing are also available upon a case by case assessment.

How do I introduce the idea of seeing a psychologist to my child?

This is a very common question parents ask when scheduling their first session for their child. Understandably, they don’t want their child to feel like something is wrong with them.

We’ve put together a handy guide to explain the signs that your child may benefit from seeing a psychologist and what to say to them if they do. Click this link to download it now.